Privacy Policy

At trofee.ae, your privacy matters. This policy explains how we collect, use, and share your personal information when you interact with our website or make a purchase.

1. What We Collect and Why

A. Information About Your Device

  • What we collect: Browser type, IP address, time zone, device details, browsing behavior on our site.

  • Why we collect it: To make sure the website works properly, loads efficiently, and to understand how visitors use our site.

  • How we collect it: Through cookies, tracking pixels, log files, and similar technologies.

  • Who we share it with: Our web platform provider (WordPress) and analytics tools.

B. Order & Payment Details

  • What we collect: Your name, shipping and billing addresses, email, phone number, and payment information.

  • Why we collect it: To process your orders, send updates, handle deliveries, prevent fraud, and provide support.

  • How we collect it: Directly from you at checkout.

  • Who we share it with: WordPress, payment processors, and shipping companies.

C. Customer Support Information

  • What we collect: Your name, contact info, and any messages or requests you send.

  • Why we collect it: To respond to your questions and assist you.

  • How we collect it: When you contact us via email, forms, or phone.

  • Who we share it with: Our internal support team only.

2. How We Use Your Data

We use your personal information to:

  • Process and deliver your orders

  • Contact you about your purchase

  • Improve and secure our website

  • Send promotional emails or ads (only with your consent)

  • Comply with laws and prevent fraud

3. Sharing Your Information

We never sell your information. We only share it with trusted third parties to operate our services:

  • WordPress (our online store provider)

  • Payment processors (to handle secure transactions)

  • Shipping carriers (to deliver your items)

  • Advertising partners (for personalized marketing, if you consent)

We may also share information if legally required (e.g. in response to court orders).

5. Your Rights

Under GDPR (for EU/EEA residents)

You have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Restrict or object to how your data is used

  • Transfer your data to another provider. To act on any of these, contact us (see details below).

Under CCPA (for California residents)

You can:

  • Know what data we’ve collected about you

  • Ask us to delete your data

  • Request that we don’t sell or share your data

  • Designate an agent to make requests on your behalf

6. Data Storage and Transfers

We store your data securely. For international visitors, your data may be transferred to countries like the United States or Canada, depending on our service providers. WordPress, for example, processes data under GDPR-compliant safeguards. Learn more here.

7. Cookies & Tracking

Cookies help us:

  • Remember your preferences

  • Keep you logged in

  • Analyze site performance

  • Show relevant ads

You can manage cookie settings in your browser or through third-party opt-out tools.

8. Automated Decisions

We do not use automated decision-making that impacts your rights or access to services. However, wordpress may temporarily block suspicious transactions to prevent fraud.

9. Retention of Data

We keep your information as long as necessary for the purposes outlined above, unless you request deletion.

10. Contact Us

Have questions or want to exercise your rights?

📧 Email: support@trofee.ae
📍 Address: Ras Al Khor Industrial Area 2 Dubai United Arab Emirates